Frequently Asked Questions
How do I place an order?
Browse our shops, add items to your cart, proceed to checkout, fill in your details, and complete payment via Mobile Money.
What payment methods do you accept?
We accept Mobile Money (MTN, Vodafone, AirtelTigo) payments to 0555707094.
How long does delivery take?
Delivery typically takes 2-5 business days within Ghana, depending on your location.
Do you deliver nationwide?
Yes! We deliver to all regions across Ghana.
Can I return a product?
Yes, we have a 7-day return policy for unused products in original packaging. Contact us at +233555707094 to initiate a return.
How do I track my order?
After placing your order, you'll receive an order number. Contact us via WhatsApp at +233555707094 with your order number to track your delivery.
Are your products authentic?
Yes! We only sell 100% authentic products from verified suppliers.
How can I contact customer support?
Call/WhatsApp: +233555707094 or Email: koolasphones@gmail.com