Last Updated: February 2025
1. Acceptance of Terms
By accessing and using KOOLA SHOP, you accept and agree to be bound by these Terms and Conditions.
2. Products & Pricing
- All prices are in Ghana Cedis (GH₵)
- Prices are subject to change without notice
- We reserve the right to limit quantities
- Product images are for illustration purposes
3. Orders & Payment
- Orders are confirmed upon payment verification
- Payment must be made via Mobile Money to 0555707094
- Provide accurate payment reference or screenshot
- We reserve the right to cancel orders for any reason
4. Delivery
- Delivery times are estimates, not guarantees
- Delivery fees may apply based on location
- Customers are responsible for providing accurate shipping information
5. Returns & Refunds
- 7-day return policy for unused products
- Products must be in original packaging
- Refunds processed within 14 business days
- Contact +233555707094 to initiate returns
6. User Accounts
- You are responsible for maintaining account security
- Provide accurate information during registration
- We may terminate accounts that violate these terms
7. Limitation of Liability
KOOLA SHOP is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
8. Privacy
Your use of KOOLA SHOP is also governed by our Privacy Policy.
9. Changes to Terms
We reserve the right to modify these terms at any time. Continued use of the site constitutes acceptance of modified terms.
10. Contact Information
For questions about these terms, contact us:
Phone/WhatsApp: +233555707094
Email: koolasphones@gmail.com